Privacy Policy

This Privacy Policy describes how RadianceRevival ("the Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site.


Contact

After reviewing this policy, if you have any further questions, would like more information about our privacy practices, or wish to file a complaint, please contact us by email or using our contact page.


Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." Please see the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of the collection: To load the Site accurately for you and to perform analysis on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, review our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of the compilation: compiled from you.
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
  • Customer support information
    • Purpose of the collection: to provide customer support.
    • Source of the compilation: compiled from you.

Minors

This Site is not intended for individuals under the age of 15. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request its deletion.


Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to manage our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy .
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/es/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (to which you may consent, depending on your location).
  • We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases with other Shopify merchants and who may also be interested in what we offer. We also share information about your Site usage, your purchases, and the email address associated with your purchases with Shopify Audiences, so other Shopify merchants can make you offers that may be of interest to you.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of receiving targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/ .


    Use of Personal Information

    We use your Personal Information to provide you with our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.


    Legal basis

    In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following legal bases:

    • Your consent;
    • The execution of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect their vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information about your right to erasure, please see the 'Your Rights' section below.


    Automated decision making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has a legal effect on you or otherwise significantly affects you.

    We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our Shopify processor uses limited automated decision-making to prevent fraud that has no legal or other significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a short number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a short number of days.

    Your rights

    GDPR

    If you are an EEA resident, you have the right to access the Personal Information we hold about you, to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.

    Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for further storage and processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify's GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .


    CCPA

    If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to transfer it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.

    If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.


    Cookies

    A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means you don't have to re-enter this information each time you return to the site or navigate from page to page. Cookies also provide information about how people use the website, for example, whether it's your first time visiting or if you are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.


    Cookies necessary for the operation of the store

    Name Function Duration
    _ab Used in connection with administrator access. 2 years
    _secure_session_id Used in connection with browsing through a store. 24 hours
    _shopify_country Used in connection with payment. session
    _shopify_m Used to manage client privacy settings. 1 year
    _shopify_tm Used to manage client privacy settings. 30 minutes
    _shopify_tw Used to manage client privacy settings. 2 weeks
    _storefront_u Used to facilitate updating customer account information. 1 minute
    _tracking_consent Tracking preferences. 1 year
    c Used in connection with payment. 1 year
    cart Used in connection with the shopping cart. 2 weeks
    cart_currency Used in connection with the shopping cart. 2 weeks
    cart_sig Used in connection with payment. 2 weeks
    cart_ts Used in connection with payment. 2 weeks
    cart_ver Used in connection with the shopping cart. 2 weeks
    checkout Used in connection with payment. 4 weeks
    checkout_token Used in connection with payment. 1 year
    dynamic_checkout_shown_on_cart Used in connection with payment. 30 minutes
    hide_shopify_pay_for_checkout Used in connection with payment. session
    keep_alive Used in connection with the buyer's location. 2 weeks
    master_device_id Used in connection with the merchant login. 2 years
    previous_step Used in connection with payment. 1 year
    remember_me Used in connection with payment. 1 year
    secure_customer_sign Used in connection with the client login. 20 years
    shopify_pay Used in connection with payment. 1 year
    shopify_pay_redirect Used in connection with payment. 30 minutes, 3 weeks, or 1 year depending on the value
    storefront_digest Used in connection with the client login. 2 years
    tracked_start_checkout Used in connection with payment. 1 year
    checkout_one_experiment Used in connection with payment. session

    Reports and Analysis

    Name Function Duration
    _landing_page Track landing pages. 2 weeks
    _orig_referrer Track landing pages. 2 weeks
    _s Shopify Analytics. 30 minutes
    _shopify_d Shopify Analytics. session
    _shopify_s Shopify Analytics. 30 minutes
    _shopify_sa_p Shopify analytics related to marketing and referrals. 30 minutes
    _shopify_sa_t Shopify analytics related to marketing and referrals. 30 minutes
    _shopify_y Shopify Analytics. 1 year
    _and Shopify Analytics. 1 year
    _shopify_evids Shopify Analytics. session
    _shopify_ga Shopify and Google Analytics. session

    The lifespan of a cookie on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in several ways. Please note that deleting or blocking cookies may negatively affect your user experience, and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser's controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage, or filter cookies, consult your browser's help file or websites such as https://allaboutcookies.org .

    Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these third parties, please follow the instructions in the "Behavioral Advertising" section above.


    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.


    Changes

    We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


    Complaints

    As mentioned above, if you wish to file a complaint, please contact us by email or post using the details provided in "Contact" above.

    If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority, here: